
Shipping Policy
Visionware Marketing (M) Sdn Bhd provides delivery throughout Peninsular Malaysia, East Malaysia, and selected international destinations.
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-Orders are processed upon confirmation and are subject to stock availability. Larger or customised orders may require additional production or preparation time.
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-Delivery time depends on the order quantity, delivery location, stock availability, and transportation arrangements. The estimated delivery schedule will be confirmed upon order confirmation.
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-Delivery charges are calculated based on location, order size, weight, volume, and transportation requirements. Any applicable charges will be stated in the quotation, sales order, or invoice.
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-International shipping is available upon arrangement. Freight charges, customs duties, taxes, import requirements, and other related costs may vary depending on the destination and agreed shipping terms.
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-Customers should inspect all goods upon delivery. Any damaged, missing, or incorrect items should be reported to us promptly with supporting photos and delivery documents.
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-Delivery times are estimates and may be affected by transportation issues, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.
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-For delivery or shipping enquiries, please contact our team through the details provided on our website.
Returns & Exchanges
-For return or exchange enquiries, please contact our team through the contact details provided on our website.
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